With a Little Help









We care for the ones you love the most.
 

April 30, 2008

To our wonderful clients,

As part of our quality assurance program, we send an annual satisfaction survey to our clients.  The customer satisfaction survey we sent out in late 2007 gave us feedback that you are happy with the care we are providing for our clients.  We thank you for taking the time to let us know how we are doing.

 

2007 Customer Survey

97 surveys mailed - 59 returned = 61%

Very Satisfied or Satisfied

Neutral or No Comment

Dis-satisfied

Very
 Dis- satisfied

1.     In your opinion, do our caregivers understand the client’s needs?

97%

3%

 

 

2.     Do you feel that our staff is courteous and respectful?

98%

2%

 

 

3.     How would you rate the helpfulness of our services?

97%

3%

 

 

4.     Please rate the quality of our caregivers.

97%

3%

 

 

5.     How would you rate our punctuality and dependability?

95%

5%

 

 

6.     Do you get adequate information about how service is going?

85%

13%

2%

 

7.     Does caregiver use good judgment when unusual circumstances arise?

88%

12%

 

 

8.     Please rate our ability to communicate and listen.

90%

10%

 

 

9.     How would you rank your interactions with our office staff?

92%

5%

3%

 

10.   Do you feel our caregivers are properly trained?

90%

10%

 

 

Here are a few of the comments made about our wonderful caregivers:

  • I have been very happy with your services.  I live in Ashland OR and it is comforting to know [client] can call you and make arrangements.  Your staff has been wonderful in all areas.
     

  • Ellen has been wonderful in helping us with [client’s] needs and really feels like a family member, emailing each week and going the extra step to ensure [client’s] well-being.
     

  • Emily makes a huge effort to engage [client] in activities that he can do.  This is extremely challenging!  Today they made scones together.  This extra effort is most appreciated!!
     

  • [Caregiver is] sensitive to client’s needs, understands how client’s medical and emotional frailty intersect with behavior.

Thank you so much for allowing us into your homes and your lives.

Warm Regards,

 

Marcia Ives, Owner

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With a Little Help is a Washington Licensed Home Care Agency with caregivers
  serving seniors in Greater Seattle, Bellevue, Kirkland, Mercer Island & King County.

We care for the ones you love the most.
 

   
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for more information contact at 206.352.7399 or info@withalittlehelp.com