
May 5, 2010
To our
wonderful clients,
We recently
mailed out a survey asking for your feedback about our services.
We were thrilled with the overwhelmingly positive response we
received. Thank you so much for taking the time to fill out our
survey. We’re pleased to share the results with you:
Percentage of surveys returned: 67% (72 of 107 surveys
returned).
|
Does this
caregiver understand your needs? |
100%
replied “excellent” or “good.” |
|
Is the
caregiver creative and resourceful in meeting your needs? |
97.2%
replied “excellent” or “good.” |
|
How would
you rate this caregiver’s helpfulness? |
100%
replied “excellent” or “good.” |
|
Does your
caregiver have a good rapport with you? |
100%
replied “excellent” or “good.” |
|
How would
you rate this caregiver’s punctuality and dependability? |
98.6%
replied “excellent” or “good.” |
|
Does
caregiver provide feedback to families/agencies when
requested? |
98.4%
replied “excellent” or “good.” |
|
Does
caregiver use good judgment when unusual circumstances
arise? |
98.6%
replied “excellent” or “good.” |
|
Please rate
caregiver’s ability to communicate and listen? |
97.2%
replied “excellent” or “good.” |
|
How would
you rank your interactions with our office staff? |
100%
replied “excellent” or “good.” |
Here are some
of the comments we received to the question:
Are there
qualities of our services that stand out as being superior?
·
You always work so hard at meeting our needs. I couldn’t get
along without you—thanks!
·
They go out of their way to communicate and take care of mom.
·
An excellent company. More like a friend coming into my home.
·
Matinay has been a trusted and much appreciated friend to me and
all the family.
·
Individualized, incredible attentiveness and follow-up from
front office staff.
·
Sarel is so dear. We feel so fortunate that we have her in our
lives. She truly is inspirational.
The happiness
of our clients is our first priority at With a Little Help. Your
feedback is instrumental in helping us as we improve our high
quality services. Please feel free to contact us at any time
with any questions or concerns. Thank you so much for allowing
us into your homes and lives.
Warm Regards,

Marcia
Ives, Owner
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