2007 Customer Survey

97 surveys mailed - 59 returned = 61%

Very Satisfied or Satisfied

Neutral or No Comment

Dis-satisfied

Very
 Dis- satisfied

1.     In your opinion, do our caregivers understand the client’s needs?

97%

3%

2.     Do you feel that our staff is courteous and respectful?

98%

2%

3.     How would you rate the helpfulness of our services?

97%

3%

4.     Please rate the quality of our caregivers.

97%

3%

5.     How would you rate our punctuality and dependability?

95%

5%

6.     Do you get adequate information about how service is going?

85%

13%

2%

7.     Does caregiver use good judgment when unusual circumstances arise?

88%

12%

8.     Please rate our ability to communicate and listen.

90%

10%

9.     How would you rank your interactions with our office staff?

92%

5%

3%

10.   Do you feel our caregivers are properly trained?

90%

10%